Training FAQ

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What happens if I need to cancel or reschedule after I registered?

At Pearl Lash, we always strive to provide our students with unmatched training experience. This process requires advance planning and monetary investment. Consequently, our below-mentioned refund policy on event registration fees or booking fees has been put in place. This policy is strictly enforced to make sure we can continue to provide each of our students with the best possible training experience.

Training Transfer Requests – In an event, a student would like to transfer their scheduled training class to any future date, he/she has up until 14 days before the class to request this transfer, it is complimentary. A student may request a transfer 14 days or less before the scheduled event, it will be granted, however, an administrative fee of $100.00 will apply. A student has up to 12 months from their originally scheduled training date to attend their rescheduled training.

Training Cancellation Requests – In an event, a student would like to cancel their scheduled training class and receive a full refund, he/she may do so up until 30 days before the class. If a student requests to cancel their training event between 30 and 15 days prior to a registrant’s scheduled event date, it will be granted, however, an administrative fee of $100.00 will be deducted. No refunds will be issued for cancellation requests issued 14 days or less before the scheduled event date.

All transfers or cancellations must be done in writing, via email to our customer support team ([email protected]). Please include your full name, contact information, the city you are registered for, and the date of the class. If requesting a transfer, please indicate the venue and the date you would like your registration to be changed to (or leave it open for up to 12 months). 

We understand that certain situations out of our control can occur. For additional information in regards to our transfer or cancellation policy please see our full Terms and Conditions.

I do not live in the US, can I still attend and get certified?

Absolutely! In fact, Pearl Lash has certified students currently living in over a dozen different countries including Bahamas, Barbados, Jamaica, BVI, Canada, Poland, Mexico, Brazil, India, Russia and many more. Pearl Lash Certification is valid anywhere in the world and is an invaluable business card for any successful lash artist. We do highly recommend that you inquire about licensing requirements in your home country to make sure an additional government license is not required. From our experience, none of the countries in the Caribbean require any additional licensing and only some of the countries in South America and Europe require a separate license.

Training FAQ


Is there a dress code for the training?

Even though we do not require a special dress code, we do ask that everyone is dressed courteously. Please do not wear cut jeans or t-shirts, short/mini skirts, stained clothes or clothes with inappropriate graphics or messages. The training rooms are always kept to a cool 70 degrees in order to provide ideal temperature for the adhesive, therefore, we highly encourage you to bring an extra layer of clothing in case you are prone to get cold. If you have long hair, please make sure to bring a scrunchy or something to hold your hair back while working.

Standby List – The training class I wanted to attend is Sold Out, how do I join the standby list?

We always recommend registering and putting down a deposit for your desired training as early as possible as many of our classes do sell out well in advance. However, if you did not get a chance to register early, and now see your desired class has become sold out, do not get discouraged.

Pearl Lash does offer a Standby list option for all students.

In order to register for the Standby list, please contact our customer support team via Online chat, email, or just give us a call.


How Can I Access the Student Video Portal or Download a Consultation Form and Aftercare Card?

All current and former students have access to our Student Video Portal that contains various practice videos. We also offer our Certified Students access to several important forms they can download and utilize for their business use.

All information and download links are located in the “My Account” section. Please note that you must be signed into your student account in order to download any of the forms.

How Do I Find The Training Videos?

All training videos are located within the Student Video Portal. The Portal is available to all current and past students for unlimited viewing. New videos are added frequently, please feel free to login in and check for any updates from time to time.

Please note that only active student membership accounts have access to the videos. 

Please follow this link to the Student Video Portal. If you are not logged in, you will be redirected to the login page before returning to the Portal.

How do I login to my online Training Class?

Logging in to our Online Training is very simple. Please find the step by step instructions in our Online Training Tutorial.



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Training FAQ
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